In my last post, I spread some random gyan on what I'd been doing to make things appear to be efficient. This post, I'll speak about my exact role.
Ever wondered how the big corporates operate? Ofcourse you have! I'm kidding... to be more specific let me put my question this way, "Ever wondered what drives these corporate houses?"
You are right, it's the bank which drives these corporate houses. Starting from basic activities like paying salaries to its employees, paying shareholder dividends, warrants, collections from suppliers, vendors to complex activities as working capital managemnet, raising money from primary and secondary markets, raising captal for acquisitions and expansion; everywhere a bank is involved. These companies open accounts with banks and let the bank provide them with complete banking solutions. The part of the bank which provides large n small corporates with complete banking solutions is known as the corporate bank. And I'm part of the corporate bank.
I'm part of the electornic banking and client onboarding team in the corporate bank. I know, that sounds pseud :P !
What my exact role is? When a deal is struck (meaning when a corporation agrees to take our bank's services for all its needs), I'm one of the first persons who liases with the company. I'm supposed to meet the clients and understand their banking needs, the level of customization required for our exisiting products, the technical intricasies of their ERP system, the various channels through which they would be interfacing with the banks (electronic/manual/ERP integration, etc). Once I get a complete understanding of their banking needs, I initiate the implementation process by setting things to action. How do I do this?
The process starts at a breakneck pace: mobilize people, mobilze different teams, speak to the software vendors, talk to the product team if any product enhancement is required, talk to the operations team to initiate the maintenance for different customer accounts & products, sit over a customer issue and rattle your heads for hours, see how efficiently a solution can be provided, understand the various banking products in depth, if possible wet your hands on the technical intricasies at a basic level to append one's understanding.
Once the initial ground work is done and the floor is ready for the game, the customer follow-ups starts: visit the client site, deploy the solutions, make presentations on each of the products provided, ask relevant people to come and train the customers in handling the products. Once this is done, you can say your work is 80% complete. The remaining 20% would be customer callups for further enhancements, additional products, etc. Once the entire implementation work is completed, I would next need to handover my customer account to the service managers who would take care of all day-day service related queries and see to it that they are resolved.
What I've done is to describe one deal in a nut shell. Am actually handling some 6-7 deals at a given point in time, and by the pace at which things are going, very soon I shall be handling 15-20 deals... now, didn't I emphasize on the importance of multi-tasking! ;)
Ever wondered how the big corporates operate? Ofcourse you have! I'm kidding... to be more specific let me put my question this way, "Ever wondered what drives these corporate houses?"
You are right, it's the bank which drives these corporate houses. Starting from basic activities like paying salaries to its employees, paying shareholder dividends, warrants, collections from suppliers, vendors to complex activities as working capital managemnet, raising money from primary and secondary markets, raising captal for acquisitions and expansion; everywhere a bank is involved. These companies open accounts with banks and let the bank provide them with complete banking solutions. The part of the bank which provides large n small corporates with complete banking solutions is known as the corporate bank. And I'm part of the corporate bank.
I'm part of the electornic banking and client onboarding team in the corporate bank. I know, that sounds pseud :P !
What my exact role is? When a deal is struck (meaning when a corporation agrees to take our bank's services for all its needs), I'm one of the first persons who liases with the company. I'm supposed to meet the clients and understand their banking needs, the level of customization required for our exisiting products, the technical intricasies of their ERP system, the various channels through which they would be interfacing with the banks (electronic/manual/ERP integration, etc). Once I get a complete understanding of their banking needs, I initiate the implementation process by setting things to action. How do I do this?
The process starts at a breakneck pace: mobilize people, mobilze different teams, speak to the software vendors, talk to the product team if any product enhancement is required, talk to the operations team to initiate the maintenance for different customer accounts & products, sit over a customer issue and rattle your heads for hours, see how efficiently a solution can be provided, understand the various banking products in depth, if possible wet your hands on the technical intricasies at a basic level to append one's understanding.
Once the initial ground work is done and the floor is ready for the game, the customer follow-ups starts: visit the client site, deploy the solutions, make presentations on each of the products provided, ask relevant people to come and train the customers in handling the products. Once this is done, you can say your work is 80% complete. The remaining 20% would be customer callups for further enhancements, additional products, etc. Once the entire implementation work is completed, I would next need to handover my customer account to the service managers who would take care of all day-day service related queries and see to it that they are resolved.
What I've done is to describe one deal in a nut shell. Am actually handling some 6-7 deals at a given point in time, and by the pace at which things are going, very soon I shall be handling 15-20 deals... now, didn't I emphasize on the importance of multi-tasking! ;)
No comments:
Post a Comment