Sunday, August 10, 2008

The Change

Desire leads to attachment,
Attachment leads to avarice,
Avarice leads to confusion,
Confusion leads to anger,
Anger leads to delusion,
Delusion leads to ignorance,
Ignorance leads to nothing.

Just for my sake, I'll forgive myself
From today, It's time for 'The Change'...

Wednesday, August 6, 2008

Mid-week Review

1. Networked with 1 from work :)
2. Pushed myself real hard to finish things by 6:30 , success so far!
3. Started doing the dishes and cleaning the floor :P

~ves

4. Yet to start meditate, reiki
5. Yet to re-start workouts
6. Yet to control my diet! :(

Negative karma for 4,5,6... enough to keep me self paced till saturday!

A Banker's profile

In my last post, I spread some random gyan on what I'd been doing to make things appear to be efficient. This post, I'll speak about my exact role.
Ever wondered how the big corporates operate? Ofcourse you have! I'm kidding... to be more specific let me put my question this way, "Ever wondered what drives these corporate houses?"
You are right, it's the bank which drives these corporate houses. Starting from basic activities like paying salaries to its employees, paying shareholder dividends, warrants, collections from suppliers, vendors to complex activities as working capital managemnet, raising money from primary and secondary markets, raising captal for acquisitions and expansion; everywhere a bank is involved. These companies open accounts with banks and let the bank provide them with complete banking solutions. The part of the bank which provides large n small corporates with complete banking solutions is known as the corporate bank. And I'm part of the corporate bank.
I'm part of the electornic banking and client onboarding team in the corporate bank. I know, that sounds pseud :P !
What my exact role is? When a deal is struck (meaning when a corporation agrees to take our bank's services for all its needs), I'm one of the first persons who liases with the company. I'm supposed to meet the clients and understand their banking needs, the level of customization required for our exisiting products, the technical intricasies of their ERP system, the various channels through which they would be interfacing with the banks (electronic/manual/ERP integration, etc). Once I get a complete understanding of their banking needs, I initiate the implementation process by setting things to action. How do I do this?
The process starts at a breakneck pace: mobilize people, mobilze different teams, speak to the software vendors, talk to the product team if any product enhancement is required, talk to the operations team to initiate the maintenance for different customer accounts & products, sit over a customer issue and rattle your heads for hours, see how efficiently a solution can be provided, understand the various banking products in depth, if possible wet your hands on the technical intricasies at a basic level to append one's understanding.
Once the initial ground work is done and the floor is ready for the game, the customer follow-ups starts: visit the client site, deploy the solutions, make presentations on each of the products provided, ask relevant people to come and train the customers in handling the products. Once this is done, you can say your work is 80% complete. The remaining 20% would be customer callups for further enhancements, additional products, etc. Once the entire implementation work is completed, I would next need to handover my customer account to the service managers who would take care of all day-day service related queries and see to it that they are resolved.
What I've done is to describe one deal in a nut shell. Am actually handling some 6-7 deals at a given point in time, and by the pace at which things are going, very soon I shall be handling 15-20 deals... now, didn't I emphasize on the importance of multi-tasking! ;)

Sunday, August 3, 2008

A li'l Peep-a-Boo into my worklife

Here's a li'l sneak preview of my job profile and work environment.

Exactly 2 months and 7 days old into my job, I realize working in a bank is very much a continuation of a B school life, the difference being that, then I had a choice of working hard and free riding and now, I have to work hard because my performance is being pegged to my division's revenues.
Things which I realized these two months in my current role:

1. Be extremely good in multi-tasking - Sample this; you come to the office at 9:30 am and open your inbox and see a flurry of emails from every nook and corner of earth. Customer generated "push-mails" to get things done at my end (I get some 3-4 such mails everyday), follow-up mails from my supervisor on the deliverables which are approaching the deadline (some 2-3 mails again), some mails from your team mates (favor mails + SOS mails + coordinated activity mails), some mails from asia pacific, europe for some product enhancement, new product design (some 1-2 mails). What next? So, I open an excel sheet, put a timeline and start prioritizing my activities for the day. By the time I finish doing this exercise, I find some more mails (fitting into either of the categories listed above) in my inbox.
By this time I realize, taking up things one activity at a time and seeing it to its end would be sheer asinine. So, what do I do? I get back to my excel sheet, start re-prioritizing things, prepare Gantt charts and list multiple activities at each time frame. I never realized the course on Project Management (where I scored a measely 2.4/4.0) would come so handy to me one day.

2. Work hard, but more importantly work smart - Well, this was one apothegm which I came across in the first week at IIMB during those rough interaction sessions with the seniors. I guess, it took me over 4 terms to understand the relevance of this pithy, but let's not delve into that now. Like everywhere else, in a bank too there are ways of getting things done the smart way. Be it through those informal minutes when you bump into a colleague in a 'happy-peeing' session or those odd "coffee-with-colleague" minutes that you spend in office, networking does help tremendously. Sometimes, you get valuable suggestions of how to get things done fast, at other times it only helps you prioritize your activities well. Bottom line - network with people in your work place and allow them to show you the smart ways!

3. Help others - So much as I would like to say, a bank is afterall a money machine and likewise the people who feed the bank are also in a sense money machines. The compensations, bonuses, everything else is linked to the amount of money the bank is making. Hence, it is not too ominious to imagine that the level of competition in a bank is quite high. 3 weeks after I joined the bank, I realized the level of competition is as high if not more than in IIMB. To make things more visible, one of my senior colleagues also told me this, "Try and be selfish, remember everyone sees their own share first".
But then the last two months, I've tried to be extremely un-selfish :) I've tried to cooperate with everyone as much as possible, tried to help my team members, members from other teams in whatever capacity I could and tell you the aftermath in a nut shell: The results have been good, as they have in a way fallen back to me at times for more help - to me this means greater visibility and at other times have helped me with my own doubts - like the mentor/mentee thing which we get so used to in a B school.

4. Show results and let others know of your contribution - My father has always told me that there are different types of people in a work envorinment. Some who would be extremely hard working and dilligent with their work, some who would free ride taking their places for granted and some who would let you work and take the credit at the right time.
So when I joined work, one of my team mates who was leaving my team did ask me to be wary of certain people in my division as they were the guys who fell in the third category mentioned above. Just to make things a li'l simple and effective, I make it a point to mark my supervisor on everything I do when I'm dealing with these people. My team mates say that's a smart way of getting noticed, but who cares as long as I'm working hard and getting noticed!


Ok, enough of gyan on my work front for the week...

Tuesday, July 29, 2008

Smiles ain't Beautiful

Too much has been said about Heath Ledger's role as "The Joker" in the latest Chris Nolan sensation: The Dark Knight. Unarguably the best movie in 2008 so far, and the first movie I'd seen in a long time where the villain completely outclasses the hero (and everyone else too). Gone are those jack Nicholson days when the joker was just another villain on the wall. Of course, Jack Nicholson was quite good with his smirks and quirky tricks, but Ledger raises it to a next level. The way he carried himself and the way he portrayed himself as that of a real psychic killer (not to take away anything from the brilliance of Nolan) does raise a spine or two. True class cannot be identified over night and true to its reasoning, it took half a dozen movies plus a couple more to recognize the class of Heath Ledger.
The ironic part of course being Heath Ledger's death early this year due to over dosage of drugs.
Heath Ledger would be remembered by all for his phenomenal performance in The Dark Knight, for the creation of a character which will continue to outclass any attempts of reviving the why so serious? character in the future. The Brokeback Mountain star surely makes his mark in the history along with Vincent Van Gogh and Gallelio.
As The Dark Knight continues to do well at the box office, and people continue to watch it as die hard batman fans, I for my part will always miss the real Dark Knight: Heath Ledger
A tribute to his soul...

Saturday, July 26, 2008

Sketch a toon

You know, I did try to toon myself once, not that I can't... but for a change I did it without looking at the mirror even once ;) See for yourselves... and please don't laugh!













Dumbie once asked me to toon her too, the inspiration came from my doodle which I had to prepare for my yearbook. We can forget the doodle for the time being, but have a look at the initial blue print of Dumbie's toon:
Well, as you would have guessed, Dumbie didn't like this much, she wanted to see "her toon", so here I go again, sketch her from scratch. But this time, I got her smiling!

Grow up Director!

Half past ten in the night, when a gtalk window pops out: "Hey, need softies for the night, any link?"
With a very amused expression on my face, I looked up at the userid, whoaaa! It's the director (CRM) of Lebua Hotels, Thailand... and he wants err.. softies!
As a diligent ol' friend I send him a few links and also send him this "Height of constructivism! Grow up, Director!"
Zap comes the reply, "Not for me yaar, you know am a hardcore guy.. this one's for ..."
I guessed it... now isn't the director of "customer relationship management" really upto his job! :)

Final attempt

One last attempt maybe ;)
Things to do for the coming week:

  1. Start Reiki
  2. Meditate twice a day for 10-12 minutes per session
  3. Control Diet
  4. Workout for 4 days
  5. Network with 1 person at work place

Friday, July 25, 2008

Tasteless Swearing - an Instituionalized practise?

Ok, a few things I must admit from last week's experiences:

1. I'm not so good at listing down things to do and then sticking to them. From my last week's "to-do", I'm yet to start reiki, meditation, and I could network with only 1 person from my workplace. To add to my frustrations, I could follow a disciplined diet till this wednesday, but thinks fell apart in the last two days.

2. "Students of premier B schools taking to tasteless swearing" - this thread at PG was my favorite time killer last week. The point being raised was "students of premier B schools, the so called creme de la creme of India taking to tasteless swearing" and that too in a manner that would put every aspiring student to shame. A video was uploaded which pictured three blurred females (supposedly from IIMC) hooting itch words at XLRI. What followed next was a big big debate on what goes inside a B school and what needs to be done to put an end to swearing and other related stuff inside a B school. Things went slightly nasty when a vetern from IIMA went ahead and posted some stuff about their dorm culture and how they used to discuss fantasies about their batchmates before minutes to midnight. An immediate post from my side did stop him from posting any more, but must agree I became the victim of a long list of PG employees@Fort who accused me of hiding "what goes inside a b school'.
Shame, hypocrisy, cheapness.. the words still ring a bell or two in my ears, these were the words used against me :)

My arguments:

Let me take you all 2 years back in time, the first week when I entered my B school. I never thought an IIM would have a culture which includes describing fantasies and swearing itch words. I thought that was way too immature a thing to do at this level. These things can be expected in an engineering institution but in a B school with 70% of the batch having prior work-ex? Doesn't make sense!

During the initial days, I was asked (not forced!) to join the cultural brigade of swearing n all, but not coming from such a orientation, I didn't participate. Please note, I was never treated as an outcast for this, the students found it perfectly acceptable for people who didn't find such stuff comfortable to be not included.

I found out that some people in a B school enjoyed discussing such stuff as that was something that made them gel really well, such discussions acted as the perfect ice breakers/stress busters in an extremely competitive environment and ofcourse no one took any of it seriously. But that didn't stop me from wondering "isn't it still way too immature, an act well left to an engineering environment?"

Over the next 1.5 years, I saw a lot of people indulging in almost anything and everything: Be it an aftermath of a drunken party or the furious swearing demonstrated by students in an inter-block event. Everyday, I used to think: B schooling sucks! Why do people have to do such and such to achieve such and such? When will people ever become mature?
Sixth term is when most B schoolers use some of their time introspecting on what did they take away from the place ...Everyday, I used to think "what is it exactly that I took away from this B school?" "what is that will remain with me when I leave my school?"

And one fine day, the not so obvious suddenly became so obvious.
Let me explain it a li'l figuratively: All this time, I was being part of a "great movie": seeing this n that, going through mental levels of depressions, peer pressure, swearing and what all...
For a moment, I decided to take myself out of this "movie" and watch the movie just as an external observer... everything became crystal clear to me in seconds

To quote my thoughts "You will find things in a B school which you will never accept, things which you will die for. So many different types of people in a B school, people who indulge themselves in all sorts of activities: good and bad, raw and ripe. And you are forced to stay with such people, work with them, network with them, establish relationships with them. Isn't this going to continue the moment you step in the real-work environment? Ofcourse, it is going to! A B school is a perfect 'pilot arena' of what you expect in a hungry competitive world. And this entire 2 years was like an implicit drill which showed you everything that you'll be expecting sooner or later. It is this 2 years which gave you the perfect playing ground for learning as much as you could, in as many different environments as you can imagine!"

Summarising, if a B school has people who indulge in swearing/describing fantasies, so be it! you cannot stop such a custom, it is and always will continue to be done in good spirits...However you always have the power to choose what works for you and what doesn't, isn't it?

Concluding remark: if multiple attempts at CAT makes you mentally stronger, seeing such stuff in B schools and learning to live in a difficult environment only makes you mentally more mature - now that's more than a mere takeaway!

Well, as you would have guessed, there were a lot of takers and a lot of "oh! keep your opinons to yourself, am sure we can have an anti-swearing movement to in B schools to discourage the same". For the people who did not subscribe to my views, here is what I've to say:

Let me take the case of my batch. My batch had 126 students from IITs and NITs from a total batch strength of 253. And as you would have guessed, the nation's brightest techies were also the brightest when it came to swearing :) , not that the rest of the batch were saints! but then no one was a match to these 126!
An anti-swearing campaign by any standards will give these 126 and a many more the impression that they are being "targetted" or "singled out" culturally and morally. The result, this would lead to factionalism inside a B school, something that no student wants to be a part of!
On the other hand, if we just try and start putting a blind's eye to such things, am sure the results would be far more effective.
As Gandhiji rightly said, "non-violence does lead to success".

Sunday, July 20, 2008

Last week's booty

Ok, A few things which I achieved last week:

1. Networked with 5+1 new people at my work place. (The latest being today at the nearby Reliance Fresh outlet)
2. Completed one of the many assignments
3. Got broadband at home
4. Learnt a bit about the banking industry
5. Created my first ready-to-use macro

Few things which I realized I am bad at:

1. Controlling my diet
2. Being lazy and not following my exercising regime
3. Managing my time in my free time!

Targets for the coming week:

1. Control diet!
2. Exercising regularly
3. Start practising reiki
4. Start meditating twice a day
5. Network with 3 more people at work place